Terms of Service

Last updated: February 24, 2026

HRS Systems, Inc. Terms of Service

These Terms of Service ("Terms") are between HRS Systems, Inc. ("HRS," "we," "our," or "us") and the customer, organization, or end user ("you" or "Customer") using HASSCloud and related services (collectively, the "Service"). By creating an account, accessing, or using the Service, you agree to these Terms.

1. Scope and Definitions

1.1 Service Model

HASSCloud is a hosted, subscription-based service. These Terms govern access to the Service, including web applications, APIs, documentation, and support resources.

1.2 Key Definitions

  • Organization: A customer account grouping one or more users.
  • End User: A person authorized by a Customer to use the Service.
  • Editor Seat: A paid entitlement that allows creation and editing of project files and calculations.
  • Viewer: A user with read-only access.
  • Customer Data: Files, calculations, designs, uploads, and related information submitted to the Service.

2. Access Tiers and Permitted Use

2.1 Viewer Access

Viewer access is provided on a read-only basis. Viewers may view shared files and reports but may not create, edit, or calculate new project files unless an active Editor Seat is assigned.

2.2 Editor Access

Creation and modification of files, designs, and calculations requires an active Editor Seat. Customers are responsible for assigning seats only to authorized users.

2.3 Organization Responsibility

If you create or administer an Organization, you represent that you are authorized to bind that Organization and are responsible for End User compliance with these Terms.

2.4 Account Security

You are responsible for maintaining the confidentiality of account credentials and for all activities under your account.

3. Subscriptions, Billing, and Renewals

3.1 Paid Terms

Paid plans are billed in advance and renew automatically unless cancelled before the renewal date in your billing settings.

3.2 Payment Processor

We use third-party payment processor services. We do not store full payment card numbers on HRS servers.

3.3 Proration and Seat Changes

Seat additions during an active term may be billed on a prorated basis. Seat removals generally take effect at the next renewal unless otherwise stated in your order terms.

3.4 Taxes and Late Payment

  • You are responsible for applicable taxes.
  • Late balances may incur fees to the extent permitted by law.

3.5 Trials and Promotional Offers

Trial eligibility, duration, and included features are determined by HRS and may vary. Trial or promotional access may automatically convert to paid service unless canceled before conversion, as disclosed at enrollment.

3.6 Procurement Agents and Billing Responsibility

If you use a procurement agent, reseller, or internal billing administrator to place orders or manage payment, you remain responsible for all amounts due, renewals, and payment timing under your account.

4. Ownership and Customer Data

4.1 HRS Intellectual Property

HRS and its licensors retain all rights, title, and interest in the Service, software, documentation, and related intellectual property.

4.2 Customer Data Ownership

As between HRS and Customer, Customer retains ownership of Customer Data.

4.3 License to Operate Service

You grant HRS a limited, non-exclusive, worldwide license to host, process, transmit, and back up Customer Data solely to provide, maintain, and secure the Service.

4.4 De-identified Product Improvement Data

HRS may process de-identified and aggregated technical data derived from Customer Data to improve the Service, including reliability, quality, and product features. This processing excludes direct customer descriptors such as project titles or similar identifying labels where feasible.

4.5 Bug Report Diagnostics

If you submit a bug report through the Service, HRS may process related diagnostic data to investigate and remediate the issue. File copies submitted through bug reporting workflows are anonymized before support handling.

5. Acceptable Use and Restrictions

You may not:

  • Reverse engineer, decompile, disassemble, or otherwise attempt to access source code, except to the extent such restriction is prohibited by applicable law.
  • Use the Service to build a competing product or service.
  • Circumvent seat limits, technical restrictions, or access controls.
  • Upload or transmit unlawful content, malware, or harmful code.
  • Use the Service in violation of export laws or other applicable laws.
  • Upload regulated data for which the Service is not designed (for example, certain export-controlled, classified, or protected health data) unless separately authorized in writing by HRS.

6. Third-Party Services and Integrations

The Service may rely on or link to third-party services (such as identity providers, payment processors, hosting, and analytics vendors). Your use of those services may be subject to their separate terms and privacy policies.

HRS is not responsible for third-party services beyond obligations required by law or expressly stated in a written agreement.

7. Term, Suspension, and Termination

These Terms begin when you first accept them or use the Service and continue until terminated.

We may suspend or limit access to protect the Service, comply with law, or address violations of these Terms.

Upon cancellation or termination, your paid features end at the applicable term end date unless terminated earlier for cause. You are responsible for exporting Customer Data before termination. We may delete inactive or terminated account data in accordance with our Privacy Policy and retention practices.

On termination or expiration, you must stop using the Service and any downloaded Service materials.

We may terminate or suspend access immediately for material violations involving security, fraud, unlawful activity, or repeated infringement claims.

8. Intellectual Property and Copyright Complaints

HRS respects intellectual property rights and may remove or disable content alleged to infringe valid rights. If you believe material in the Service infringes your rights, please submit a request through our support ticket page with sufficient detail for us to investigate.

We may suspend or terminate repeat infringers where appropriate and consistent with law.

9. Warranty Disclaimer and Limitation of Liability

The Service is provided "as is" and "as available," except as expressly provided in a signed order or separate agreement. To the maximum extent permitted by law, HRS disclaims all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by law, HRS will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill. HRS' aggregate liability arising out of or related to the Service will not exceed the amounts paid by Customer to HRS for the Service during the twelve (12) months preceding the event giving rise to liability.

The Service provides computational and engineering workflow tools. Outputs, calculations, and recommendations are provided for informational and workflow-support purposes only and do not constitute engineering, legal, regulatory, code-compliance, or other professional advice. Outputs do not replace independent professional review, code-compliance verification, or licensed engineering judgment. No professional-client relationship is formed through use of the Service.

Customer is solely responsible for evaluating, validating, and approving all Outputs before any reliance, use, submission, construction, operation, or implementation. Customer represents and warrants that all Outputs will be reviewed and approved by appropriately qualified and licensed professionals as required by applicable law, regulation, and professional standards.

10. Indemnification

Customer will defend, indemnify, and hold harmless HRS and its affiliates, and their respective officers, directors, employees, and agents, from and against third-party claims, actions, proceedings, damages, liabilities, penalties, fines, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) Customer's or its users' use of the Service or Outputs; (b) Customer's failure to obtain required professional review, approval, permits, or compliance determinations; (c) Customer's violation of applicable law, regulation, code, or professional standard; or (d) Customer Data or instructions provided to the Service.

HRS will: (i) promptly notify Customer of any claim (provided delay does not relieve Customer except to the extent materially prejudiced), (ii) provide reasonable cooperation at Customer's expense, and (iii) allow Customer to control the defense and settlement, except Customer may not settle any claim imposing admission of fault or non-monetary obligations on HRS without HRS' prior written consent.

11. Feedback and Beta Features

If you provide feedback, suggestions, or ideas, you grant HRS a worldwide, royalty-free right to use and incorporate that feedback without restriction or obligation.

Features marked alpha, beta, preview, or similar are provided as-is, may change or be discontinued at any time, and may be excluded from standard support commitments.

12. Disputes and Governing Law

These Terms are governed by the laws of the State of Tennessee, without regard to conflict of law principles, unless otherwise required by applicable law or a separate signed agreement.

Unless prohibited by law, disputes arising from these Terms will be brought in state or federal courts located in Tennessee, and each party consents to that jurisdiction and venue.

13. General Terms

We may update these Terms from time to time. If changes are material, we will provide reasonable notice (for example, by posting an updated version and revising the last updated date).

Neither party is liable for delay or failure to perform due to events beyond reasonable control (for example, natural disasters, internet outages, or governmental actions).

You may not assign these Terms without HRS consent, except in connection with a permitted merger or sale of substantially all assets. HRS may assign these Terms in connection with corporate reorganization, merger, or sale.

If any provision is unenforceable, the remaining provisions remain in effect. Failure to enforce any provision is not a waiver. These Terms, together with applicable order forms and referenced policies, form the entire agreement regarding the Service.

To the extent permitted by law, any claim arising from or related to these Terms or the Service must be brought within one (1) year after the claim accrues, except for payment collection or claims where a longer minimum period is required by applicable law.

Sections that by nature should survive termination, including payment obligations, ownership, disclaimers, liability limits, dispute terms, and confidentiality-related obligations, survive termination.

Questions about these Terms can be submitted through our support ticket page.

Version: 20260224-HC-TOS-DRAFT4